Paws & Property LLC — Issaquah, Washington
Effective Date: June 5, 2026. Last Updated: July 26, 2026. Version 2.0. This Agreement governs all services provided by Paws & Property LLC.
"Access Failure" means a failure to gain access to the Service Area necessary to perform agreed-upon Services after Paws & Property LLC has made Reasonable Efforts to obtain access using the information, instructions, devices, codes, keys, or other access methods provided by the Client.
"Access Failure Fee" means the fee assessed by Paws & Property LLC to compensate for travel time, scheduling disruption, personnel time, resources expended, and Reasonable Efforts made in attempting to gain access to the Service Area following an Access Failure.
"Arrival Cancellation Fee" means the fee assessed by Paws & Property LLC to compensate for travel time, fuel costs, scheduling disruption, personnel time, reserved service availability, and other reasonable costs incurred when a Paws & Property Authorized Representative arrives at the Service Area to perform agreed-upon Services and the Client subsequently cancels, terminates, declines, or refuses such Services.
"Client" means any individual, individuals, business, organization, entity, trust, estate, or other party that has requested, retained, engaged, authorized, or otherwise contracted with Paws & Property LLC to provide Services.
"Client Authorized Person" means any individual, other than a Paws & Property Authorized Representative or Paws & Property Authorized Service Provider, whom the Client permits, invites, authorizes, designates, or otherwise allows to enter, access, occupy, visit, or be present within the Service Area during the Service Period. Client Authorized Persons may include, without limitation, family members, household members, guests, tenants, neighbors, property managers, homeowners' association representatives, friends, invitees, or other persons authorized by the Client.
"Client Authorized Service Provider" means any person, business, vendor, technician, repair professional, delivery provider, utility provider, service company, property manager, homeowners' association representative, transportation provider, or other third party separately hired, retained, engaged, scheduled, or authorized by the Client to access, enter, perform work in, deliver goods to, inspect, service, repair, maintain, or otherwise be present within the Service Area during the Service Period.
"Client Information" means information provided by or about the Client, the Client's Pet(s), the Property, the Service Area, Client Authorized Persons, Client Authorized Service Providers, access instructions, service instructions, emergency contacts, veterinary providers, billing, communications, or other information reasonably related to the Services.
"Home Watch and Project Coordination Services" means non-construction services involving routine observation, coordination, access support, delivery oversight, documentation, communication, and representation of the Client's instructions regarding the Property or work performed by Client Authorized Service Providers. These Services may include, without limitation, meeting or providing access to Client Authorized Service Providers, observing or documenting work status, communicating updates to the Client, coordinating deliveries, confirming visible completion of agreed tasks, and similar non-construction coordination services expressly agreed upon by the parties.
"Pet" means any animal for which Paws & Property LLC has agreed to provide Services during a Service Period.
"Paws & Property Authorized Representative" means any owner, employee, worker, helper, agent, or other individual expressly authorized by Paws & Property LLC to perform, assist with, coordinate, or support Services on behalf of Paws & Property LLC.
"Paws & Property Authorized Service Provider" means any outside person, business, provider, agency, or organization contacted, arranged, authorized, or permitted by Paws & Property LLC when reasonably necessary to perform Services, protect Pets or Property, restore access, address emergencies, preserve the Service Area, comply with legal obligations, or otherwise respond to circumstances arising in connection with the Services. Paws & Property Authorized Service Providers may include, without limitation, veterinarians, emergency animal care providers, animal control agencies, locksmiths, utility providers, emergency repair providers, transportation providers, law enforcement agencies, animal rescue groups, animal care and control agencies, or similar providers.
"Property" means the residence, building, land, structure, unit, lot, or other location for which Services have been requested by the Client.
"Reasonable Efforts" means the actions that a reasonably prudent person would take under similar circumstances, taking into account safety considerations, available information, personnel availability, time constraints, competing obligations, costs, weather conditions, emergency conditions, animal behavior, access limitations, and the welfare of persons, animals, and property.
"Routine Property Care Services" means non-construction Services reasonably associated with maintaining or observing an occupied or temporarily unoccupied residence during a Service Period, including but not limited to collecting mail or packages, watering plants, adjusting lighting, moving trash or recycling containers, visually checking for obvious issues, and other similar routine household tasks expressly agreed upon by the parties.
"Service Area" means the Property and any immediately adjacent areas where Services are reasonably expected to be performed or accessed, including but not limited to driveways, walkways, yards, porches, garages, entryways, common areas, shared hallways, parking areas, or other nearby areas reasonably related to the agreed-upon Services.
"Service Period" means the period beginning on the first date Services are scheduled to be provided by Paws & Property LLC and ending on the last date Services are scheduled to be provided by Paws & Property LLC, as specified in the applicable estimate, invoice, booking confirmation, service agreement, schedule, or other written communication between the Client and Paws & Property LLC.
"Services" means any service requested by the Client and accepted by Paws & Property LLC for performance during a Service Period, including but not limited to pet sitting, house sitting, overnight care, dog walking, drop-in visits, pet transportation, home watch services, Routine Property Care Services, Home Watch and Project Coordination Services, delivery oversight, and other services expressly agreed upon by the parties.
Back to topThe Client is responsible for providing complete, accurate, current, and non-misleading information reasonably necessary for Paws & Property LLC to perform the Services safely and effectively. This includes, without limitation, information regarding the Client, Pet(s), Property, Service Area, access, alarms, cameras, recording devices, veterinary providers, emergency contacts, feeding instructions, medication instructions, health conditions, behavioral issues, known hazards, household occupants, Client Authorized Persons, Client Authorized Service Providers, and any other circumstances that may affect the safety of people, animals, or property.
The Client represents and warrants that the Client has the legal right and authority to authorize Paws & Property LLC, its Paws & Property Authorized Representatives, and, where reasonably necessary, Paws & Property Authorized Service Providers to enter the Service Area, access the Property, use keys, codes, lockboxes, gates, alarms, garages, or other access methods provided by the Client, care for the Pet(s), arrange emergency veterinary care when authorized by this Agreement, coordinate access, and perform the requested Services.
The Client agrees to notify Paws & Property LLC before the Service Period of any person expected to enter, access, occupy, visit, or be present within the Service Area during the Service Period, including Client Authorized Persons and Client Authorized Service Providers. Paws & Property LLC is not responsible for supervising, managing, directing, controlling, admitting, denying, monitoring, or coordinating Client Authorized Persons or Client Authorized Service Providers unless expressly agreed in writing.
The Client is responsible for providing accurate and functional keys, lockboxes, alarm codes, gate codes, garage access devices, parking instructions, entry instructions, temporary access codes, and any other information or devices necessary for Paws & Property LLC to access the Service Area and perform scheduled Services.
The Client is responsible for providing sufficient food, medication, litter, cleaning supplies, waste bags, leashes, harnesses, crates, carriers, veterinary instructions, and other supplies reasonably necessary for the Services. If supplies are insufficient, unavailable, defective, unsafe, or depleted, Paws & Property LLC may, in its reasonable discretion, purchase reasonable replacement supplies, modify Services, refuse unsafe tasks, or take other reasonable action under the circumstances. The Client shall reimburse reasonable supply costs unless the need for such supplies was directly caused by the negligence or intentional misconduct of Paws & Property LLC or its Paws & Property Authorized Representatives.
The Client is responsible for disclosing any known pet illness, injury, terminal condition, end-of-life condition, mobility limitation, seizure history, diabetes, allergy, medication need, contagious condition, parasite issue, flea issue, pregnancy, recent surgery, escape history, bite history, aggression, resource guarding, leash reactivity, destructive behavior, anxiety, or other condition that may affect the Pet's care, safety, comfort, or handling.
The Client is responsible for disclosing any known unsafe property condition or condition that may affect Services, including but not limited to defective locks, broken gates, unreliable doors, damaged fencing, unstable flooring, exposed wiring, water leaks, pest infestations, hazardous materials, weapons, unsafe tools, dangerous appliances, mold, biohazards, structural concerns, or any other condition that may present a risk to people, animals, or property.
The Client shall secure cash, jewelry, firearms, medications, legal documents, confidential documents, collectibles, fragile items, hazardous materials, and other valuables or sensitive property before the Service Period. Paws & Property LLC shall not be responsible for loss, damage, access to, or handling of unsecured valuables or sensitive property except to the extent directly caused by the negligence or intentional misconduct of Paws & Property LLC or its Paws & Property Authorized Representatives.
Paws & Property LLC is entitled to rely on information, instructions, authorizations, and access methods provided by the Client. Paws & Property LLC shall not be responsible for delays, missed Services, additional costs, injury, illness, Pet escape, property damage, security issues, or other consequences arising from inaccurate, incomplete, outdated, misleading, withheld, or unauthorized information provided or omitted by the Client, except to the extent directly caused by the negligence or intentional misconduct of Paws & Property LLC or its Paws & Property Authorized Representatives.
Back to topClient Information is handled in accordance with Paws & Property LLC's Privacy Policy and, where applicable, its MHMDA Consumer Health Data Policy. The Client acknowledges that Paws & Property LLC may collect, use, store, and share information as reasonably necessary to provide Services, communicate with the Client, process payments, coordinate access, obtain veterinary care, respond to emergencies, protect Pets and Property, document Services, comply with legal obligations, and otherwise carry out this Agreement.
The Client should not provide unnecessary human health information. If the Client voluntarily discloses information about the Client's own physical or mental health, such as hospitalization, injury, surgery recovery, disability, medical emergency, or medical inability to return home as scheduled, such information will be handled according to the MHMDA Consumer Health Data Policy where applicable.
By providing contact information and requesting Services, the Client authorizes Paws & Property LLC to send operational and service-related communications, including scheduling messages, estimates, invoices, service updates, pet updates, access issues, payment reminders, safety notices, emergency communications, and customer service messages. Marketing communications require separate opt-in consent and are not required to receive Services.
Paws & Property LLC may take photos, videos, notes, or other documentation of Pets, completed tasks, property conditions, supplies, packages, damage, hazards, or other service-related matters for client updates, service documentation, emergency handling, recordkeeping, insurance, legal, or dispute-resolution purposes. Public marketing use of Pet photos or videos requires separate written or electronic opt-in consent and is not required to receive Services.
Paws & Property LLC will not knowingly use marketing photos or videos that reveal the Client's address, access codes, license plates, identifiable people, children, private documents, sensitive property details, or private interior details without separate written permission.
Back to topPaws & Property LLC offers Services that generally fall into the following categories:
These Services may include overnight pet sitting, house sitting, dog walking, drop-in visits, pet transportation and other Services primarily intended to care for Pets, monitor occupied or unoccupied residences, or assist Clients while away from the Property.
These Services may include routine non-construction tasks reasonably associated with maintaining or observing an occupied or temporarily unoccupied residence during a Service Period, including collecting mail or packages, adjusting lighting, watering plants, moving trash or recycling containers, visually checking for obvious issues, and similar routine tasks. Unless otherwise agreed, Routine Property Care Services may be included as part of overnight care Services.
These Services may include non-construction home watch, delivery oversight, project coordination, access coordination, documentation, communication with the Client, communication with Client Authorized Service Providers, and representation of the Client's accepted instructions regarding work being performed by Client Authorized Service Providers. Home Watch and Project Coordination Services are separate Services and are not included in overnight care, drop-in visits, dog walking, or other Services unless specifically requested by the Client and accepted by Paws & Property LLC.
Paws & Property LLC does not perform regulated construction, electrical, plumbing, HVAC, roofing, structural, or other licensed, registered, permitted, or specialized trade work unless separately and lawfully agreed in writing. If any requested task requires a licensed, registered, permitted, or specialized professional, the Client is responsible for hiring an appropriate Client Authorized Service Provider. Paws & Property LLC's role, if any, shall be limited to non-construction coordination, observation, access support, documentation, communication, or similar support Services expressly accepted by Paws & Property LLC.
Services provided under this Agreement shall be limited to those specifically requested by the Client and accepted by Paws & Property LLC. No Service shall be considered included unless expressly agreed upon by the parties. Casual comments, verbal expectations, general website descriptions, social media posts, prior examples of services provided to other clients, or assumptions based on past services shall not expand the scope of Services unless accepted by Paws & Property LLC in writing.
If requested by the Client or reasonably necessary in connection with the agreed-upon Services, Paws & Property LLC may transport Pets using vehicles operated by Paws & Property LLC personnel or Paws & Property Authorized Representatives. The Client acknowledges that transportation Services involve risks inherent to vehicle travel and are subject to the terms and limitations of liability contained in this Agreement. Paws & Property LLC may refuse to transport any Pet that cannot be transported safely.
Back to topServices may be performed by Paws & Property LLC personnel, Paws & Property Authorized Representatives, helpers, or other authorized individuals acting on behalf of Paws & Property LLC.
Paws & Property LLC will make Reasonable Efforts to inform the Client in advance of the personnel expected to perform Services and any known substitutions when practical. However, the Client acknowledges that personnel changes may be necessary due to illness, emergency, scheduling needs, safety concerns, availability, weather, animal behavior, access issues, service-continuity needs, or other circumstances. Advance notice of personnel changes is not guaranteed.
Paws & Property LLC reserves the right to assign, reassign, supplement, substitute, or modify personnel as reasonably necessary to provide Services safely and effectively.
Paws & Property LLC may contact, arrange, or permit access by Paws & Property Authorized Service Providers when reasonably necessary to perform Services, protect the health or safety of persons or animals, preserve the Property, restore access to the Service Area, comply with legal obligations, or address emergency circumstances.
All Services are provided subject to personnel availability, scheduling constraints, weather conditions, air quality, access to the Service Area, safety considerations, animal behavior, emergency circumstances, and the other terms and conditions of this Agreement.
Back to topThe Client authorizes Paws & Property LLC, its Paws & Property Authorized Representatives, and, where reasonably necessary, Paws & Property Authorized Service Providers to enter and access the Service Area solely for the purpose of providing agreed-upon Services, coordinating accepted Services, protecting Pets or Property, restoring access, addressing emergencies, securing the Property, or resolving issues arising during or reasonably related to the Service Period.
Such access is limited to the Service Period or such additional time as may be reasonably necessary to complete agreed-upon Services, address emergencies, secure the Property, restore access, preserve Pets or Property, or resolve issues arising during the Service Period.
The Client understands and agrees that Services may be performed by Paws & Property LLC owners, employees, helpers, agents, or other Paws & Property Authorized Representatives acting on behalf of Paws & Property LLC. Such individuals shall be permitted reasonable access to the Service Area when necessary to perform agreed-upon Services or address circumstances reasonably related to those Services.
The Client further authorizes Paws & Property LLC to arrange for and permit reasonable access by Paws & Property Authorized Service Providers when necessary to protect the Client's Property, Pets, or the ability of Paws & Property LLC to perform its Services. Examples may include, but are not limited to, veterinarians, emergency animal care providers, animal control personnel, locksmiths, emergency repair personnel, glass repair technicians, utility providers, law enforcement agencies, or other providers reasonably necessary under the circumstances.
Back to topThe Client is responsible for providing accurate, functional, lawful, and current keys, lockboxes, alarm codes, gate codes, garage access devices, entry instructions, parking instructions, access permissions, and any other information or devices necessary for Paws & Property LLC to access the Service Area and perform scheduled Services.
Paws & Property LLC will make Reasonable Efforts to access the Service Area using the information provided by the Client and will make Reasonable Efforts to contact the Client if an Access Failure occurs.
If an Access Failure prevents Paws & Property LLC from performing a scheduled Service, the Client shall not be charged for the Service that could not be performed.
Paws & Property LLC may assess an Access Failure Fee of $20.00 following an Access Failure to compensate for travel time, scheduling disruption, personnel time, and Reasonable Efforts made to gain access. Paws & Property LLC may, in its reasonable discretion, waive, reduce, or decline to assess any Access Failure Fee. Any decision to waive or reduce an Access Failure Fee shall not constitute a waiver of Paws & Property LLC's right to assess an Access Failure Fee in future circumstances.
If access is restored within a reasonable period of time and without materially interfering with Paws & Property LLC's operations, scheduling, personnel availability, safety, or obligations to other clients, Paws & Property LLC may, in its reasonable discretion, perform the scheduled Service and waive the Access Failure Fee. In such cases, the Client shall be responsible only for the normal service charge.
Nothing in this Agreement shall require Paws & Property LLC to delay, reschedule, interrupt, or otherwise alter Services provided to other clients in order to accommodate an Access Failure.
The Client shall be responsible for locksmith fees, alarm fees, gate fees, towing fees, access-related fees, emergency access costs, additional travel costs, or other reasonable expenses resulting from inaccurate, incomplete, outdated, unavailable, unauthorized, or malfunctioning access information or devices provided by the Client.
Paws & Property LLC shall not be liable for delays, missed visits, interrupted Services, Pet accidents, missed feedings, missed medications, security issues, property damage, additional costs, or other consequences resulting from an Access Failure, except to the extent such consequences are directly caused by the negligence or intentional misconduct of Paws & Property LLC or its Paws & Property Authorized Representatives.
This section shall not apply where the inability to access the Service Area is caused solely by the negligence or intentional misconduct of Paws & Property LLC or its Paws & Property Authorized Representatives.
Back to topPaws & Property LLC maintains a communication protocol designed to promptly notify the Client whenever a Pet experiences an illness, injury, behavioral emergency, suspected medical issue, or other condition that, in the reasonable judgment of Paws & Property LLC, may require veterinary attention.
Upon discovering such a condition, Paws & Property LLC will make Reasonable Efforts to contact the Client using the contact information provided. If contact is established, Paws & Property LLC may communicate observations and recommendations; however, the Client retains responsibility for decisions regarding veterinary evaluation, treatment, refusal of treatment, or follow-up care. Paws & Property LLC shall not be liable for outcomes resulting from the Client's decisions regarding veterinary care.
If Paws & Property LLC reasonably believes that a Pet requires immediate veterinary attention to prevent serious injury, substantial suffering, significant deterioration of health, or death, and the Client cannot be contacted after Reasonable Efforts, the Client authorizes Paws & Property LLC to obtain veterinary evaluation and treatment reasonably believed necessary under the circumstances.
Paws & Property LLC shall use reasonable judgment in selecting a veterinary provider and authorizing evaluation or treatment. Paws & Property LLC does not guarantee that the Client's preferred veterinarian will be available or able to provide care. If the Client's preferred veterinarian is unavailable, unsuitable under the circumstances, closed, unreachable, or unable to provide timely care, Paws & Property LLC may use an emergency veterinary hospital, urgent veterinary provider, mobile veterinarian, or other reasonably available veterinary provider.
The Client is responsible for ensuring that the Client's preferred veterinarian has current contact information, payment authorization, treatment authorization, and any required records or instructions if the Client wants a particular veterinary provider to be used when reasonably practical.
Paws & Property LLC shall not be liable for the outcome of veterinary treatment, the decisions of veterinary professionals, delay caused by veterinary provider availability, the unavailability of any specific veterinary provider, or the costs incurred, except to the extent such costs or damages are directly caused by the negligence or intentional misconduct of Paws & Property LLC or its Paws & Property Authorized Representatives.
The Client agrees to reimburse Paws & Property LLC for all reasonable expenses incurred in obtaining veterinary care, including but not limited to examination fees, treatment costs, medications, transportation expenses, emergency service fees, after-hours fees, and related charges, regardless of the outcome of such treatment, except to the extent such expenses are directly caused by the negligence or intentional misconduct of Paws & Property LLC or its Paws & Property Authorized Representatives.
Nothing in this provision shall limit liability for damages directly caused by the negligence, gross negligence, intentional misconduct, or other liability of Paws & Property LLC or its Paws & Property Authorized Representatives that may not be waived or limited under applicable law.
Back to topThe Client is responsible for disclosing before booking and before the commencement of Services whether any Pet is terminally ill, in end-of-life care, receiving palliative or hospice-style care, experiencing severe mobility limitations, unable to stand or move without assistance, incontinent, actively declining, experiencing uncontrolled pain, experiencing repeated seizures, unable to eat or drink normally, unable to eliminate without assistance, recovering from major surgery, requiring intensive monitoring, or otherwise requiring care materially beyond ordinary pet sitting, house sitting, dog walking, or drop-in services.
Paws & Property LLC does not offer veterinary hospice, veterinary palliative care, veterinary nursing, euthanasia decision-making, veterinary diagnosis, or professional medical monitoring. Paws & Property LLC may agree to provide limited assistance for Pets with special needs only when the condition, care requirements, risks, schedule, and compensation have been disclosed, reviewed, and accepted in writing before Services begin.
If the Client fails to disclose a terminal, end-of-life, high-acuity, or intensive-care condition before booking or before the commencement of Services, and Paws & Property LLC reasonably determines that the Pet requires care materially beyond the Services accepted, Paws & Property LLC may refuse, suspend, modify, or terminate Services; require revised written instructions; require veterinary evaluation; require involvement of the Client, emergency contact, veterinarian, or other appropriate caretaker; require transfer to veterinary care, boarding, or another appropriate care provider; or take other reasonable action to protect the Pet, Paws & Property LLC personnel, and the Client's interests.
If Paws & Property LLC agrees to continue providing care for a terminal, end-of-life, high-acuity, or intensive-care Pet after learning of the condition, Paws & Property LLC may charge additional fees reflecting the increased time, labor, emotional burden, sanitation burden, risk, scheduling disruption, coordination, documentation, and care required. Such fees may include additional visit fees, extended-care fees, overnight fees, emergency coordination fees, cleaning or sanitation fees, transportation fees, or other reasonable charges based on the circumstances.
The Client acknowledges that end-of-life, terminal, high-acuity, or intensive Pet care may involve severe emotional distress, sanitation issues, bodily fluids, blood, feces, urine, inability to stand, inability to eat or drink, uncontrolled pain, seizures, active decline, death, emergency transport, urgent veterinary decision-making, or other circumstances materially different from ordinary pet sitting. The Client agrees not to represent ordinary pet care as routine if the Client knows or reasonably should know that the Pet's condition requires substantially greater care, monitoring, labor, or emotional burden.
If Paws & Property LLC encounters a Pet in severe distress, uncontrolled pain, inability to move, inability to access food or water, repeated collapse, blood, severe wound condition, labored breathing, seizure activity, suspected organ failure, or other condition that reasonably appears to require urgent veterinary evaluation, Paws & Property LLC may follow the Emergency Veterinary Care Procedure in this Agreement.
The Client remains responsible for all reasonable fees, expenses, veterinary costs, transportation costs, emergency coordination costs, cleaning or sanitation costs, and additional care costs incurred as a result of undisclosed, misrepresented, or materially changed terminal, end-of-life, high-acuity, or intensive-care conditions, except to the extent such costs are directly caused by the negligence or intentional misconduct of Paws & Property LLC or its Paws & Property Authorized Representatives.
Nothing in this section requires Paws & Property LLC to provide Services that, in its reasonable judgment, exceed its training, resources, emotional capacity, physical ability, personnel availability, safety limits, or scope of Services.
Back to topIf a Pet dies, appears to have died, or is reasonably believed to be near death during a Service Period, Paws & Property LLC will make Reasonable Efforts to contact the Client and the Client's designated emergency contact.
The Client authorizes Paws & Property LLC to take reasonable action under the circumstances, which may include contacting a veterinarian, emergency veterinary hospital, mobile veterinarian, animal control agency, animal care and control agency, animal rescue group, law enforcement agency, cremation provider, or other appropriate party; transporting the Pet or the Pet's remains; preserving the Pet's remains in a reasonable manner; documenting the condition of the Pet; securing the Property; or taking other reasonable action intended to protect health, safety, sanitation, dignity, and the Client's interests.
Paws & Property LLC will not authorize euthanasia, necropsy, cremation, burial, disposal, or other final disposition of remains unless directed by the Client, required by law, recommended or required by a licensed veterinarian or appropriate authority, or reasonably necessary under emergency circumstances when the Client cannot be reached after Reasonable Efforts.
If the Client has specific instructions regarding end-of-life decisions, remains, cremation, burial, memorial items, veterinary handling, or emergency contacts, the Client must provide those instructions in writing before the Service Period. Paws & Property LLC will make Reasonable Efforts to follow written instructions that are lawful, practical, and reasonably available under the circumstances.
The Client remains responsible for all reasonable costs incurred under this section, including veterinary fees, emergency fees, transportation costs, cremation or remains-handling costs, sanitation supplies, cleaning costs, extended care, coordination time, or related expenses, except to the extent such costs are directly caused by the negligence or intentional misconduct of Paws & Property LLC or its Paws & Property Authorized Representatives.
Paws & Property LLC shall not be liable for the death of a Pet, the natural progression of illness, age-related decline, pre-existing conditions, veterinary decisions, the Client's decisions, delayed Client response, or the emotional distress associated with such circumstances, except to the extent directly caused by the negligence or intentional misconduct of Paws & Property LLC or its Paws & Property Authorized Representatives.
Back to topIf a Pet escapes, becomes missing, cannot reasonably be located, or is suspected to have left the Service Area during a Service Period, Paws & Property LLC will make Reasonable Efforts under the circumstances to locate the Pet and notify the Client.
Reasonable Efforts may include searching the Property and nearby areas, checking common hiding places, contacting the Client and emergency contact, contacting neighbors when appropriate, contacting animal control, animal care and control agencies, animal rescue groups, shelters, veterinarians, microchip registries, law enforcement, property managers, or other appropriate parties, and taking other reasonable actions intended to protect the Pet's welfare.
The Client authorizes Paws & Property LLC to take reasonable action in response to a lost, missing, or escaped Pet, including transporting the Pet if found, purchasing reasonable supplies, extending care, contacting appropriate parties, and seeking veterinary care if the Pet appears injured, ill, or unsafe.
The Client shall reimburse reasonable costs incurred in responding to a lost, missing, or escaped Pet, including transportation, supplies, extended care, emergency veterinary care, additional visit time, coordination time, and similar expenses, except to the extent such costs are directly caused by the negligence or intentional misconduct of Paws & Property LLC or its Paws & Property Authorized Representatives.
Paws & Property LLC shall not be liable for a Pet's escape, disappearance, injury, death, failure to return, or related damages where caused by the Pet's behavior, defective fences, gates, doors, windows, screens, crates, carriers, locks, leashes, harnesses, collars, instructions provided by the Client, actions of Client Authorized Persons, actions of Client Authorized Service Providers, third-party actions, pre-existing property conditions, or other circumstances not directly caused by the negligence or intentional misconduct of Paws & Property LLC or its Paws & Property Authorized Representatives.
The occurrence of a lost, missing, or escaped Pet shall not, by itself, create a presumption that Paws & Property LLC caused or contributed to the event.
Back to topThe Client agrees to disclose before booking and before the commencement of Services any known behavioral issues, aggressive tendencies, bite history, escape behaviors, resource guarding, leash reactivity, fear-based behaviors, destructive behaviors, anxiety, handling sensitivity, or any other condition that may present a risk to people, animals, or property.
The Client further agrees to disclose any prior incidents involving bites, attacks, scratches requiring medical attention, property damage, attempts to escape confinement, aggression toward humans, aggression toward other animals, or other significant behavioral concerns.
Paws & Property LLC reserves the right to refuse, suspend, modify, or terminate Services at any time if, in the reasonable judgment of Paws & Property LLC or its Paws & Property Authorized Representatives, a Pet's behavior presents an unreasonable risk to the safety of people, animals, or property.
If Services are refused, suspended, modified, or terminated due to undisclosed, misrepresented, inaccurate, incomplete, or materially changed behavioral issues, the Client remains responsible for fees incurred up to that point, as well as any reasonable additional costs incurred to protect the Pet, other animals, property, Client Authorized Persons, Client Authorized Service Providers, Paws & Property LLC, or Paws & Property Authorized Representatives.
The Client shall be responsible for injuries, damages, losses, veterinary expenses, medical expenses, property damage, cleaning costs, replacement costs, or other costs resulting from the actions or behavior of the Client's Pet(s), except to the extent such damages are directly caused by the negligence or intentional misconduct of Paws & Property LLC or its Paws & Property Authorized Representatives.
The Client agrees to indemnify and hold harmless Paws & Property LLC, its owners, employees, helpers, and Paws & Property Authorized Representatives from claims, damages, liabilities, costs, and expenses arising from the disclosed, undisclosed, misrepresented, or materially changed behavior of the Client's Pet(s), except to the extent prohibited by applicable law or caused by the negligence or intentional misconduct of Paws & Property LLC or its Paws & Property Authorized Representatives.
Paws & Property LLC reserves the right to immediately discontinue any walk, visit, transport, overnight stay, or other Service if a Pet's behavior creates a reasonable concern for the safety of any person, animal, or property.
Back to topPaws & Property LLC may offer administration of oral medications, liquid medications, topical medications, eye medications, ear medications, insulin, subcutaneous fluids, and other treatments as part of its Services when expressly accepted by Paws & Property LLC. Paws & Property LLC does not provide intravenous medication services, veterinary diagnosis, veterinary treatment, prescribing services, veterinary medical advice, or professional veterinary care.
Paws & Property LLC reserves the right to refuse any medication administration service that, in the reasonable judgment of Paws & Property LLC or its Paws & Property Authorized Representatives, requires specialized training not possessed by the individual assigned to the Service, presents an unreasonable risk of injury to the Pet or personnel, appears unsafe, involves unclear instructions, or otherwise exceeds the capabilities or scope of Services offered by Paws & Property LLC.
The Client shall provide all medications, supplements, medical supplies, administration instructions, dosage information, schedules, veterinary instructions, and other information reasonably necessary for Paws & Property LLC to provide medication administration Services. The Client represents that all medication instructions provided to Paws & Property LLC are complete, accurate, current, and consistent with the recommendations of the prescribing veterinarian or other licensed professional, where applicable.
Paws & Property LLC will make Reasonable Efforts to administer medications, supplements, treatments, and other care in accordance with the instructions provided by the Client. However, the Client acknowledges that animals may refuse medication, conceal themselves, become aggressive, spit out medication, vomit medication, escape restraint, or otherwise prevent successful administration despite Reasonable Efforts.
Paws & Property LLC is not responsible for determining whether to repeat, modify, delay, skip, or alter a missed, partial, spit-out, refused, or vomited dose unless the Client has provided clear written instructions from the prescribing veterinarian or other licensed professional specifically addressing that situation.
If medication instructions are unclear, inconsistent, incomplete, outdated, unavailable, or appear unsafe, Paws & Property LLC may refuse, postpone, or modify medication administration while making Reasonable Efforts to contact the Client or veterinarian for clarification.
The Client acknowledges that medication administration is not guaranteed and may involve risks due to the Pet's behavior, health condition, medication type, administration method, or incomplete information. Paws & Property LLC, its personnel, and its Paws & Property Authorized Representatives shall not be liable for injury, discomfort, stress, failed medication administration, incomplete medication administration, missed medication, delayed medication, adverse reaction, or other adverse outcome resulting from the Pet's behavior, the Pet's medical condition, the Client's instructions, unclear instructions, or a reasonable attempt to administer medication, except to the extent such injury or outcome is directly caused by the negligence or intentional misconduct of Paws & Property LLC or its Paws & Property Authorized Representatives.
Paws & Property LLC reserves the right to discontinue, postpone, modify, or refuse medication administration Services if, in the reasonable judgment of its personnel or Paws & Property Authorized Representatives, the Pet's behavior, health condition, medication instructions, or circumstances create an unreasonable risk of injury or unsafe care. If medication administration Services are discontinued, postponed, modified, or refused for such reasons, Paws & Property LLC will make Reasonable Efforts to promptly notify the Client and discuss available alternatives. Any decision to discontinue, postpone, modify, or refuse medication administration Services under this section shall not constitute negligence or a breach of this Agreement.
Back to topIf the Client fails to retrieve, assume responsibility for, authorize continued care for, or arrange continued lawful care for a Pet upon the conclusion of a Service Period, and the Client cannot be contacted after Reasonable Efforts by Paws & Property LLC, the Pet may be deemed abandoned for purposes of this Agreement and, where applicable, under Washington law.
Washington law generally recognizes that an animal may be deemed abandoned when the animal has been placed in the custody of another person for treatment, board, or care and is not removed at the end of the agreed period, or when agreed charges are not paid. This Agreement does not replace Washington law; it explains how Paws & Property LLC may respond if a Pet appears to be abandoned during or after Services.
In such circumstances, Paws & Property LLC may, but shall not be obligated to, continue providing care for the Pet for as long as Paws & Property LLC reasonably determines it is able to do so without materially interfering with its professional obligations, personnel availability, scheduling commitments, safety, or the care of other clients.
During any period of extended care, Paws & Property LLC will make Reasonable Efforts to contact the Client and the Client's designated emergency contact. If information is available, Paws & Property LLC may also attempt to contact hotels, lodging providers, hospitals, transportation providers, law enforcement agencies, family members, or other persons or organizations that may reasonably assist in determining the Client's location, condition, or ability to resume responsibility for the Pet.
The Client agrees that Paws & Property LLC may communicate with emergency contacts, family members, animal welfare organizations, animal care and control agencies, animal rescue groups, humane societies, law enforcement agencies, veterinarians, or other appropriate parties for the purpose of protecting the health, safety, and welfare of the Pet.
The Client shall remain financially responsible for all Services provided during any period of extended care, including any additional visits, overnight stays, transportation, boarding, veterinary care, supplies, food, medications, cleaning, sanitation, coordination time, or other expenses reasonably incurred by Paws & Property LLC in caring for the Pet.
In addition to reimbursement of all such costs and expenses, the Client agrees to pay an Abandoned Pet Administrative Fee of $250.00 to compensate Paws & Property LLC for the substantial administrative burden, investigative actions, coordination efforts, scheduling disruption, and additional resources required to address an abandoned Pet situation.
If Paws & Property LLC is unable to locate the Client, arrange care through the Client's emergency contacts or family members, or otherwise ensure the continued welfare of the Pet, Paws & Property LLC may, where permitted by applicable law, deliver, surrender, or transfer the Pet to an animal care and control agency, animal rescue group, humane society, licensed veterinary provider, law enforcement agency, or other appropriate authority or caretaker reasonably believed capable of protecting the Pet's welfare.
Upon surrender, delivery, or transfer of the Pet to such organization, authority, caretaker, agency, or provider, Paws & Property LLC shall have no further responsibility for the Pet and shall not be liable for any decisions, actions, treatment, placement, adoption, transfer, euthanasia, injury, illness, death, or other outcomes occurring after such surrender, delivery, or transfer, provided that Paws & Property LLC acted reasonably and in good faith under the circumstances.
The Client releases and holds harmless Paws & Property LLC from claims arising from actions reasonably taken pursuant to this section for the protection and welfare of the Pet, except to the extent such claims result from the negligence or intentional misconduct of Paws & Property LLC or its Paws & Property Authorized Representatives.
Back to topThe Client agrees to disclose the presence and general location of all known security cameras, video recording devices, audio recording devices, monitoring systems, doorbell cameras, and other surveillance equipment located within or affecting the Service Area.
The Client represents and attests that no security camera, recording device, monitoring system, or other surveillance equipment is located in any bathroom, changing area, sleeping area designated for use by Paws & Property LLC personnel or Paws & Property Authorized Representatives, or any other location where a reasonable person would expect privacy.
The Client agrees not to audio-record private conversations involving Paws & Property LLC personnel, Paws & Property Authorized Representatives, or Paws & Property Authorized Service Providers unless all participants have provided legally sufficient consent. Disclosure of the existence of a camera, doorbell camera, recording device, or monitoring system does not, by itself, constitute consent by Paws & Property LLC personnel, Paws & Property Authorized Representatives, or Paws & Property Authorized Service Providers to audio recording of private conversations.
The Client is responsible for disabling audio recording where required by law or obtaining legally sufficient consent from all participants where required by law.
The Client agrees that recordings, photographs, audio recordings, video recordings, or other media depicting Paws & Property LLC personnel, Paws & Property Authorized Representatives, or Paws & Property Authorized Service Providers shall not be publicly distributed, published, broadcast, monetized, or used for commercial purposes without the prior written consent of Paws & Property LLC, except where disclosure is reasonably necessary for law enforcement purposes, legal proceedings, insurance claims, regulatory compliance, or other lawful purposes.
Nothing in this Agreement shall be construed as consent by Paws & Property LLC personnel, Paws & Property Authorized Representatives, or Paws & Property Authorized Service Providers to undisclosed audio recording, undisclosed video recording, or surveillance occurring in areas where a reasonable expectation of privacy exists.
If Paws & Property LLC discovers undisclosed surveillance equipment, unauthorized audio recording, or surveillance equipment located in an area where a reasonable expectation of privacy exists, Paws & Property LLC reserves the right to refuse, suspend, modify, or terminate Services in accordance with the Service Refusal, Suspension, and Termination section of this Agreement.
The Client shall remain responsible for compliance with all applicable laws relating to surveillance, recording, monitoring, privacy, and consent.
Back to topThe Client may cancel scheduled Services at any time by notifying Paws & Property LLC. Refund eligibility shall be determined based on the type of Service purchased, the amount of notice provided, the applicable estimate or invoice, and the terms set forth below.
For purposes of this Agreement, a request to reschedule Services shall be treated as a cancellation of the original booking and a request for a new booking. Reserved Service dates affect Paws & Property LLC's availability, scheduling, personnel planning, and ability to accept other clients. Paws & Property LLC may, in its reasonable discretion, agree to a new booking after a rescheduling request, subject to availability, revised pricing, updated instructions, and any required payment or deposit.
Dog walking and drop-in visit Services are eligible for a 100% refund at any time prior to the scheduled Service, except where an Arrival Cancellation Fee, Access Failure Fee, reimbursable expense, or other fee authorized by this Agreement applies.
Home Watch and Project Coordination Services are eligible for a 100% refund when canceled more than seven (7) days before the scheduled start of the Service Period.
Cancellations occurring seven (7) days or fewer before the scheduled start of the Service Period are non-refundable, except that Paws & Property LLC may, in its reasonable discretion, provide a partial or full courtesy refund if Paws & Property LLC has not scheduled personnel, committed significant resources, incurred substantial costs, declined other bookings, or otherwise substantially prepared for the Services.
Overnight pet sitting and house sitting Services are eligible for refunds as follows:
For purposes of this section, the booking date is the date Paws & Property LLC accepts the booking, estimate, invoice, or scheduling confirmation, not merely the date the Client first inquires about Services. The scheduled start of the Service Period is measured from the first date on which overnight Services are scheduled to begin.
If the Client returns before the scheduled conclusion of an overnight pet sitting, house sitting, or overnight care Service Period, the Client shall be entitled to a refund equal to fifty percent (50%) of the fees attributable to any unused overnight service dates. For purposes of this section, overnight Services are booked and refunded by scheduled service date and not by hour. Partial-day refunds shall not be provided.
If a Client cancels a scheduled Service after a Paws & Property Authorized Representative has arrived at the Service Area, the Client agrees to pay an Arrival Cancellation Fee of $30.00 to compensate for travel time, scheduling disruption, and reserved service availability. Paws & Property LLC may, in its reasonable discretion, waive, reduce, or decline to assess any Arrival Cancellation Fee. Any decision to waive or reduce such fee shall not constitute a waiver of Paws & Property LLC's right to assess such fees in future circumstances.
The refund schedule above shall control refund eligibility for cancellations covered by the schedule. Paws & Property LLC may, in its reasonable discretion, provide a refund greater than the amount required by this Agreement or provide a discretionary courtesy refund for circumstances not expressly covered by this Agreement. Nothing in this section reduces any refund expressly required by the refund schedule above, except where Services are refused, suspended, modified, or terminated due to Client breach, unsafe conditions, undisclosed risks, nonpayment, chargeback, inaccurate information, Access Failure, Arrival Cancellation, end-of-life or high-acuity care issues, or other circumstances expressly addressed elsewhere in this Agreement.
Any decision by Paws & Property LLC to waive a fee, reduce a fee, or provide a refund greater than required by this Agreement shall be considered a courtesy and shall not establish a precedent, course of dealing, or entitlement to similar treatment in the future.
If Paws & Property LLC is unable to perform Services due to illness, accident, emergency, safety concern, disaster, personnel unavailability, or other circumstances beyond its reasonable control, refunds shall be issued for Services not rendered, except where this Agreement provides otherwise due to Client breach, unsafe conditions, undisclosed risks, nonpayment, Access Failure, inability to obtain lawful access, or other Client-caused circumstances.
Back to topPaws & Property LLC reserves the right to refuse, suspend, modify, or immediately terminate Services if, in the reasonable judgment of Paws & Property LLC or its Paws & Property Authorized Representatives, conditions exist at or immediately adjacent to the Service Area that present a risk to the health, safety, or well-being of any person, animal, or property.
Such conditions may include, but are not limited to, domestic violence, threats of violence, criminal activity, illegal drug activity, unsafe or unsanitary conditions, undisclosed aggressive animals, undisclosed terminal or high-acuity Pet conditions, structural hazards, biohazards, environmental hazards, dangerous weather conditions, unsafe air quality, undisclosed surveillance, unauthorized recording, harassment, or any other circumstance that a reasonable person would consider unsafe.
Paws & Property LLC reserves the right to refuse, suspend, modify, or terminate Services if the Client provides materially inaccurate, incomplete, misleading, outdated, unauthorized, or false information regarding the Client, Property, Pet(s), occupants, Client Authorized Persons, Client Authorized Service Providers, service requirements, emergency contacts, access information, medical or medication instructions, behavioral issues, or other matters relevant to the Services being provided.
Paws & Property LLC reserves the right to suspend or terminate Services for non-payment of fees, declined payment methods, unpaid invoices, chargebacks, reversed payments, failed transfers, disputed payments, or failure to satisfy agreed-upon payment terms.
Paws & Property LLC reserves the right to refuse, suspend, modify, or terminate Services if any Client, Client Authorized Person, or Client Authorized Service Provider engages in threatening, abusive, harassing, intimidating, discriminatory, unsafe, unlawful, or otherwise inappropriate conduct toward Paws & Property LLC, Paws & Property Authorized Representatives, or Paws & Property Authorized Service Providers.
If Services are refused, suspended, modified, or terminated pursuant to this section, refunds, if any, shall be determined according to the Cancellation and Refund Policy and any other applicable terms of this Agreement.
If Services are refused, suspended, modified, or terminated pursuant to this section, Paws & Property LLC will make Reasonable Efforts, where practical and safe, to notify the Client and, where appropriate, the Client's emergency contact. Paws & Property LLC is not required to remain in unsafe conditions, continue unsafe Services, enter unsafe areas, handle unsafe animals, interact with unsafe persons, or perform Services beyond its reasonable safety limits.
If Services are refused, suspended, modified, or terminated pursuant to this section, Paws & Property LLC shall not be liable for losses, damages, costs, expenses, penalties, disruptions, delays, or other consequences arising from the interruption or cessation of Services, including but not limited to alternative care expenses, travel disruptions, canceled travel plans, canceled deliveries, canceled installations, delayed projects, boarding expenses, property damage, missed visits, missed feedings, missed medications, missed treatments, Pet illness, Pet injury, or other losses resulting from the inability or decision of Paws & Property LLC to continue providing Services, except to the extent such losses are directly caused by the negligence or intentional misconduct of Paws & Property LLC or its Paws & Property Authorized Representatives.
Back to topPaws & Property LLC provides pet sitting, house sitting, home watch, routine property care, project coordination, pet transportation, and related Services. The Client acknowledges that Paws & Property LLC is not a property insurer, home warranty provider, maintenance contractor, construction contractor, veterinarian, security company, emergency response agency, travel guarantor, delivery guarantor, or guarantor of the condition, safety, security, health, behavior, or outcome of the Client's Property or Pet(s).
Paws & Property LLC shall exercise reasonable care in performing its Services. However, Paws & Property LLC shall not be responsible for loss, damage, injury, expense, or liability arising from conditions, events, or circumstances not directly caused by the negligence or intentional misconduct of Paws & Property LLC or its Paws & Property Authorized Representatives.
Without limiting the generality of the foregoing, Paws & Property LLC shall not be liable for appliance failures, plumbing failures, water leaks, flooding, water heater failures, electrical failures, utility interruptions, HVAC failures, roof leaks, structural failures, pest infestations, acts of nature, severe weather, smoke, unsafe air quality, criminal acts of third parties, mechanical failures, equipment malfunctions, pre-existing property conditions, ordinary wear and tear, package theft, mail delays, carrier errors, delivery errors, plant death, lawn or garden conditions, spoiled food, refrigerator or freezer failure, pool conditions, hot tub conditions, pond conditions, fireplace conditions, grill conditions, fire pit conditions, or similar conditions except to the extent directly caused by the negligence or intentional misconduct of Paws & Property LLC or its Paws & Property Authorized Representatives.
Paws & Property LLC shall not be liable for loss, damage, injury, expense, or liability arising from the actions, omissions, negligence, misconduct, or unauthorized acts of Client Authorized Persons or Client Authorized Service Providers, including but not limited to contractors, subcontractors, repair personnel, delivery personnel, transportation providers, utility providers, service technicians, family members, guests, neighbors, tenants, property managers, homeowners' association representatives, emergency responders, or any other person authorized, permitted, invited, scheduled, or allowed by the Client to access the Service Area.
The Client acknowledges that Paws & Property LLC does not supervise, control, direct, manage, employ, or assume responsibility for Client Authorized Persons or Client Authorized Service Providers, except to the extent that a loss is directly caused by the negligence or intentional misconduct of Paws & Property LLC or its Paws & Property Authorized Representatives, or could have been reasonably prevented through the exercise of reasonable care by Paws & Property LLC under the circumstances.
The Client acknowledges that Pets may engage in destructive, unpredictable, or harmful behavior. Paws & Property LLC shall not be liable for damage to property, injury to persons or animals, escape, illness, death, or other losses caused by the actions, behavior, illness, age, breed, temperament, or condition of the Client's Pet(s), except to the extent such loss is directly caused by the negligence or intentional misconduct of Paws & Property LLC or its Paws & Property Authorized Representatives.
The Client agrees that the occurrence of property damage, Pet injury, Pet illness, Pet death, utility failure, equipment malfunction, theft, vandalism, security issue, escape, lost Pet, or other loss during a Service Period shall not, by itself, create a presumption that Paws & Property LLC caused or contributed to such loss.
If Paws & Property LLC discovers property damage, unsafe conditions, Pet illness, Pet injury, equipment failure, utility interruption, security concerns, access concerns, or other significant issues during a Service Period, Paws & Property LLC will make Reasonable Efforts to notify the Client and take reasonable actions consistent with the circumstances to protect the Client's Pets and Property.
Home watch, mail collection, lighting adjustment, trash or recycling movement, visual checks, and similar tasks are observational or routine care services only and do not guarantee prevention of theft, vandalism, trespass, property damage, water damage, pest activity, fire, weather damage, package theft, utility failure, equipment failure, or other loss.
The Client is solely responsible for maintaining homeowner's insurance, renter's insurance, pet insurance, liability insurance, travel insurance, or other insurance coverage the Client deems appropriate to protect against losses involving the Client's Property, Pet(s), personal belongings, travel, and third-party claims.
To the maximum extent permitted by law, Paws & Property LLC shall not be liable for indirect, incidental, special, consequential, exemplary, punitive, emotional distress, lost income, lost business, lost travel, lost reservation, lost opportunity, or similar damages arising out of or relating to the Services, except to the extent such limitation is prohibited by law.
Nothing in this Agreement shall limit or exclude liability for damages directly caused by the negligence, gross negligence, intentional misconduct, or other liability of Paws & Property LLC or its Paws & Property Authorized Representatives that may not be waived or limited under applicable law.
Back to topIf Paws & Property LLC discovers a condition reasonably believed to threaten significant harm to Pet(s), Property, people, neighboring property, Paws & Property LLC personnel, Paws & Property Authorized Representatives, or third parties, Paws & Property LLC may take reasonable action under the circumstances.
Such conditions may include, without limitation, water leaks, flooding, fire, smoke, gas odor, electrical hazards, extreme heat or cold, broken windows, broken doors, security breaches, structural hazards, utility failures, severe weather damage, pest infestations, animal emergencies, or other urgent conditions.
Reasonable action may include contacting the Client, emergency contact, property manager, landlord, homeowners' association, utility provider, emergency services, law enforcement, locksmith, plumber, restoration company, repair provider, veterinarian, animal control agency, or other appropriate Paws & Property Authorized Service Provider.
The Client remains responsible for reasonable third-party costs, emergency costs, access costs, repair costs, utility costs, veterinary costs, transportation costs, supply costs, and coordination costs incurred under this section, except to the extent such costs are directly caused by the negligence or intentional misconduct of Paws & Property LLC or its Paws & Property Authorized Representatives.
Back to topPrices published on the Paws & Property LLC website or in other marketing materials are standard published rates and are provided for general informational purposes. They do not constitute an offer or guarantee that any particular booking will be priced at a published rate.
Paws & Property LLC evaluates each service request individually and may provide an estimate based on the requested Services and the time, travel, staffing, responsibilities, coordination, expense, complexity, and risk reasonably associated with the booking.
Factors that may affect an estimate include, without limitation:
The Client will receive the applicable estimate before deciding whether to proceed. The Client may accept or decline the estimate. No booking is confirmed until the Client accepts the estimate and Paws & Property LLC receives any required deposit or advance payment.
An accepted estimate, invoice, or booking confirmation establishes the agreed price and scope of Services for that booking and supersedes any general pricing published on the website or in other marketing materials. An individualized estimate applies only to the booking and Services identified in it and does not establish pricing for future bookings.
After an estimate is accepted, Paws & Property LLC will not change the agreed price merely because it later values the originally disclosed Services differently. If the Client requests additional or modified Services, or if materially inaccurate, incomplete, undisclosed, or changed information affects the Services or the resources reasonably required to provide them, Paws & Property LLC may issue a revised written estimate. Except when immediate action is reasonably necessary to protect a person, animal, or property, the Client must accept the revised estimate before the affected additional or modified Services are performed.
Back to topBecause recognized holidays involve increased demand and require Paws & Property LLC personnel to reserve time that would otherwise be available for personal and family commitments, Services performed on a recognized holiday are charged at twice the otherwise applicable service rate.
For purposes of this section, the “otherwise applicable service rate” means the standard published service rate or individualized service rate that would apply to the booking if the Service were not performed on a recognized holiday. If the Client receives an individualized or custom estimate, holiday pricing is calculated using the individualized service rate stated in that estimate.
Paws & Property LLC recognizes the following holidays for holiday-pricing purposes:
Holiday pricing applies on the actual calendar date of each recognized holiday, regardless of the date on which a governmental agency, financial institution, employer, or other organization observes the holiday. Each holiday-pricing period begins at 12:00 a.m. and ends at 11:59 p.m. Pacific Time.
For an overnight Service, holiday pricing applies when the overnight begins on a recognized holiday. Holiday pricing does not apply to an overnight solely because the overnight ends on a recognized holiday.
Holiday pricing applies only to the otherwise applicable service charge. Mileage, parking, tolls, supplies, third-party expenses, Access Failure Fees, Arrival Cancellation Fees, and other fixed or reimbursable charges are not doubled unless the accepted estimate expressly states otherwise.
Holiday pricing does not stack. A Service will not be charged at more than twice the otherwise applicable service rate merely because more than one recognized holiday or holiday-pricing period may apply.
Any applicable holiday pricing will be disclosed in the Client's written estimate before acceptance. By accepting an estimate containing holiday pricing, the Client agrees to the holiday rate stated in the estimate.
Back to topPrior to the commencement of Services, Paws & Property LLC may meet with the Client, review the Client's requested Services, and provide an estimate, quote, proposal, invoice, booking confirmation, or similar pricing information. No Services shall be scheduled, confirmed, or performed until the Client and Paws & Property LLC mutually agree upon the requested Services, applicable pricing, and required payment or deposit.
Acceptance of an estimate, quote, invoice, booking confirmation, or scheduling confirmation constitutes the Client's authorization for Paws & Property LLC to perform the agreed-upon Services and to collect payment in accordance with this Agreement.
Unless a different payment schedule is stated in the applicable estimate, invoice, booking confirmation, or other written agreement, payment shall be due as follows:
Regardless of the deposit structure applicable to a given Service, all outstanding balances must be paid in full prior to the start of Services unless otherwise agreed in writing. Paws & Property LLC reserves the right to withhold commencement of Services until all amounts due have been received.
Dates, time slots, overnight care periods, and personnel availability are not confirmed or reserved until the required payment or deposit listed on the applicable estimate, invoice, booking confirmation, or other written agreement has been received by Paws & Property LLC.
Deposits for Home Watch and Project Coordination Services are generally non-refundable once the cancellation deadline in this Agreement has passed or once Paws & Property LLC has scheduled personnel, committed significant resources, incurred substantial costs, declined other bookings, or otherwise substantially prepared for the Services.
Paws & Property LLC may, in its reasonable discretion, refund all or part of a deposit when no personnel have been scheduled, no significant resources have been committed, no substantial costs have been incurred, no other bookings have been declined, or when other circumstances reasonably justify a courtesy refund.
If, in the reasonable judgment of Paws & Property LLC, Home Watch and Project Coordination Services require additional time, visits, coordination, documentation, emergency response, transportation, supplies, Client communication, third-party communication, or other resources beyond those contemplated by the original estimate, Paws & Property LLC may require an additional deposit, revised estimate, or revised payment schedule before commencing or continuing Services. Paws & Property LLC will make Reasonable Efforts to notify the Client and obtain approval before incurring such additional costs, except where urgent action is reasonably necessary to protect Pets, Property, people, or third parties.
Paws & Property LLC accepts payment through methods approved by Paws & Property LLC from time to time, which may include cash, Zelle, Venmo, Wave, ACH, credit card, debit card, American Express, electronic payment services, electronic transfers, payment processors, or other approved methods. The Client agrees to pay any disclosed payment processing fees, convenience fees, transaction fees, or similar charges associated with the selected payment method.
Returned payments, declined transactions, failed transfers, reversed payments, disputed transactions, chargebacks, insufficient funds transactions, or other unsuccessful payment attempts shall not relieve the Client of the obligation to pay for Services actually provided, expenses reasonably incurred, or other amounts properly due under this Agreement.
The Client shall remain responsible for all fees, expenses, costs, and losses reasonably incurred by Paws & Property LLC as a result of payment failures, collection efforts, chargebacks, reversals, or disputed payments, except to the extent such charges result from the negligence or intentional misconduct of Paws & Property LLC or its Paws & Property Authorized Representatives.
Paws & Property LLC reserves the right to suspend, postpone, refuse, or terminate future Services for any Client with an outstanding balance, failed payment, unresolved chargeback, payment dispute, or unpaid invoice until such amounts have been paid or otherwise resolved to the satisfaction of Paws & Property LLC.
Amounts owed by the Client under this Agreement, including emergency veterinary expenses, emergency boarding expenses, transportation expenses, locksmith expenses, property preservation expenses, extended-care expenses, end-of-life or high-acuity care expenses, cleaning or sanitation expenses, Abandoned Pet Administrative Fees, Access Failure Fees, Arrival Cancellation Fees, and other reimbursable expenses authorized by this Agreement, shall be due upon receipt of an invoice unless otherwise specified by Paws & Property LLC.
The Client shall not be responsible for reimbursing expenses that result directly from the negligence or intentional misconduct of Paws & Property LLC or its Paws & Property Authorized Representatives.
Back to topThis Agreement, together with any accepted estimate, invoice, booking confirmation, written service instructions accepted by Paws & Property LLC, Privacy Policy, and MHMDA Consumer Health Data Policy, constitutes the agreement between the Client and Paws & Property LLC concerning the Services provided by Paws & Property LLC and supersedes prior discussions, representations, negotiations, and understandings relating to the same subject matter, whether oral or written, except to the extent a later signed writing or expressly accepted written term provides otherwise.
Nothing in this Agreement, the Privacy Policy, or the MHMDA Consumer Health Data Policy limits rights, remedies, duties, or liabilities that cannot legally be waived, limited, or modified under applicable law.
If there is a conflict among this Agreement, the Privacy Policy, the MHMDA Consumer Health Data Policy, an accepted estimate, invoice, booking confirmation, written service instruction, or general website or social media description, the following order of priority shall apply unless a later signed writing or expressly accepted written term states otherwise:
The Client acknowledges and agrees that this Agreement may be accepted electronically, including through a website, application, electronic form, email confirmation, payment of an invoice, selection of a checkbox indicating acceptance, or any other method reasonably intended to indicate agreement to the terms of this Agreement. Such acceptance shall have the same force and effect as a handwritten signature.
Paws & Property LLC may update this Agreement from time to time. Updates apply to future Services after notice or publication unless otherwise stated. Confirmed bookings will not be materially changed by an updated Agreement except by mutual written agreement, emergency circumstances, safety concerns, Client breach, nonpayment, legal compliance needs, or as otherwise permitted by this Agreement.
No waiver, modification, or alteration of a confirmed booking or accepted special term shall be effective unless agreed in writing or otherwise permitted by this Agreement.
If any provision of this Agreement is determined by a court or other authority of competent jurisdiction to be invalid, illegal, unenforceable, or contrary to applicable law, the remaining provisions shall remain in full force and effect to the maximum extent permitted by law.
The failure of Paws & Property LLC to enforce any provision of this Agreement, exercise any right, or insist upon strict performance of any obligation shall not constitute a waiver of that provision, right, or obligation and shall not prevent Paws & Property LLC from enforcing such provision, right, or obligation at a later time.
This Agreement shall be governed by and construed in accordance with the laws of the State of Washington, without regard to conflict-of-law principles.
Unless otherwise required by law, any dispute arising out of or relating to this Agreement or the Services shall be brought in a court of competent jurisdiction in King County, Washington.
In any action or proceeding arising out of or relating to this Agreement, the Services, unpaid amounts, or enforcement of any rights or obligations, the prevailing party may recover reasonable attorney fees, court costs, collection costs, and other expenses to the extent permitted by law.
The Client may not assign, transfer, or delegate any rights or obligations under this Agreement without the prior written consent of Paws & Property LLC.
Paws & Property LLC may assign or delegate rights and obligations under this Agreement to Paws & Property Authorized Representatives, Paws & Property Authorized Service Providers, successors, or other authorized individuals or entities as reasonably necessary to provide Services, operate its business, respond to emergencies, or complete a business transfer, subject to the Privacy Policy and MHMDA Consumer Health Data Policy where applicable.
Headings, titles, section names, and formatting used throughout this Agreement are provided solely for convenience and organization and shall not affect the interpretation of any provision of this Agreement.
Whenever this Agreement grants Paws & Property LLC discretion to make a determination, decision, assessment, judgment, waiver, refund, or other action, such discretion shall be exercised reasonably and in good faith based upon the facts and circumstances known at the time, except where this Agreement expressly identifies a courtesy waiver or courtesy refund as discretionary and non-precedential.
Any provision of this Agreement which by its nature is intended to survive the completion, cancellation, expiration, suspension, refusal, or termination of Services shall survive and remain enforceable, including but not limited to provisions concerning payment obligations, reimbursement obligations, privacy, confidentiality, limitation of liability, indemnification, abandoned pets, Pet death or remains, property damage, dispute resolution, governing law, venue, attorney fees, and any other continuing obligations of the parties.
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